New York State Funeral Directors Association

Monday, August 21

Choices of Education* | 1 CEU Each
9:30 a.m. – 10:30 a.m. OR 10:45 a.m. – 11:45 a.m. | The Saratoga Hilton

Providing Consumers with Payment Options
Ernie Heffner | Saratoga 1
Topics include: avoiding credit discrimination; provider responsibilities and consumer responsibilities; compliance with funeral director and other governing law; securing and organizing consumer options and documentation.

Active Shooter and Crisis Management – Planning for the Unexpected
Gerald R. “Jerry” DeLuca | Saratoga 2
This course will address what funeral directors should do in an active shooter or emergency situation. Attendees will be asked to participate in a discussion and provide input regarding their real life experiences.

Hospice and the Funeral Director’s Role
Rev. Matthew P. Binkewicz, MA, FT | Saratoga 3
As the number of Hospice patients grows, funeral directors will play an important role in End of Life Care. We will explore the Hospice program, the unique perspectives that Hospice brings to End of Life Care and the role that funeral directors can play.

A Journey Inside the Brains of Baby Boomers
Dan Katz | Broadway 1
In this presentation we will dive into the brain cells of the Baby Boomer to understand the influences that remain potent. We’ll explore why Boomers don’t react well to traditional funeral marketing, why they’re driving the cremation market and how to impact this powerful segment.


Tuesday, August 22

Choices of Education* | 2 CEUs Each
8:30 a.m. – 10:30 a.m. OR 10:45 a.m. – 12:45 p.m. | The Saratoga Hilton

The 4 P’s in Avoiding Cremation Litigation
Mike Nicodemus | Broadway 1
This presentation will discuss real life lawsuits to show how the smallest mistake can end up costing you, whether you were involved or not. Practicing due diligence will help minimize, or eliminate costly litigation.

Cremation, Celebrant Ceremonies and Pew Research
Ernie Heffner | Saratoga 1
Explore how funeral homes that employ or partner with celebrants can dramatically transform the memorial experience for cremation families. You’ll discover how incorporating celebrants into ceremonies can make your funeral home stand out, leading to even more business.

Motivational Ethics: Positive Choices for Business Success
Chuck Gallagher | Saratoga 2
During this session, you will discover how to create conversations that build trust with families, find ethical ways to help solve problems and gain awareness of the power of positive choices.

The Art of Personal Leadership: Unleashing Your Inner Superhero
Anne Grady | Saratoga 3
This fun, interactive and practical session will provide an opportunity to learn how to motivate, engage and inspire others; leverage individual and team strengths; create a culture of accountability and influence others to action.


Wednesday, August 23

Choices of Education* | 2 CEUs Each
9:00 a.m. to 11:00 a.m. | The Saratoga Hilton

Topics in Funeral Service Law
Thomas W. Fuller | Saratoga Ballroom
This session will cover various aspects of New York State laws and regulations that govern the practice of funeral directing.

11:15 a.m. – 1:15 p.m. | The Saratoga Hilton

Embalming 2.0: The Art of Clinical Care
Jeffrey Chancellor, CFSP | Saratoga Ballroom
This session will explore the process of embalming management with special emphasis on exploring strategies to empower embalmers to safely and effectively treat today’s most difficult cases and develop clinical care offerings in line with today’s consumer.

Two-Part Program
Vincent Corso, M.Div., MSW, LSW, LCSW-R | Broadway 1
How Long Does Grief Last (and How to Live Along the Way)
Learn how to coach others through grief by discovering methods of self-care across social, emotional, spiritual and physical domains.
The Funeral Director as Wounded Healer; Developing a Compassion Identity
Learn the skills needed to shift and redefine one’s current identification of compassion fatigue and burnout to the concept of “Wounded Healer.”